Kristin Jones
Product and Growth Leader
A passionate and results-driven product leader, adept in strategic leadership, team building, and driving outcomes. My approach revolves around customer centricity, design thinking, and data fluency to build awesome customer experiences. Adept in scaling products up to $100M+ ARR. I've driven revenue and market expansion in large, matrixed organizations, scaling startups and 0 to 1 ventures. 15+ years of experience spans B2B and B2C SaaS, Fintech, Healthcare, Industrial, Manufacturing, and Tech Giants.
Clearstory 2024 – present
Head of Growth · Nov 2024 – Present
Leading growth of the construction industry's only collaborative change order communication tool.
Product Management, Strategy, Coaching 2019 – present
Self-employed · Tech Industry
Advisor to startups leveling up product management and students seeking product and technology careers.
Hearth 2021 – 2023
$58M venture-funded Series B vertical SaaS + Fintech company serving 20,000 home improvement service companies and homeowners with quotes, invoicing and payments, financing, and more.
Vice President of Product & Design · Oct 2022 – Nov 2023
Led the company's product and design teams reporting to the CEO.
- Pivoted the company from consumer financing to a vertical SaaS platform with embedded financial tools, resulting in an additional $10M raised on $1B+ yearly GMV.
- Architected a product strategy to layer in CRM tools to drive SMB engagement, launching lead capture and quotes, enhancing core features, and promoting scalability.
- Created company-wide metrics definitions and goals for user activation, engagement, and retention using Reforge methodology and aligned company operations to them. Grew platform activation 3× year over year.
- Built a team of 5 PMs and Designers. Structured product operations and OKR planning for innovation and efficiency, introducing team strategy docs, roadmaps, light PRD templates, and usability testing leveraging Generative AI and agile sprints with engineering.
Director of Product Management · Aug 2021 – Oct 2022
Intuit 2019 – 2021
Group Product Manager · Feb 2019 – Aug 2021
Led a product management team driving customer growth, engagement, and retention through the help system platform and connections to experts across Intuit's $7B SMB and consumer portfolio: QuickBooks, TurboTax, and Mint.
Portfolio included scaling Live Services through the Virtual Expert Platform: AI assistants, communication and collaboration tools, voice, messaging, and intelligent routing; growth and retention through proactive intervention system; and Mobile Native Help System: digital assistant and connections to experts.
BCG Digital Ventures 2014 – 2019
Director of Product Management · 2016 – 2019
Head of Product / GM for startups. Led 25+ member cross-functional teams of UX/UI designers, developers, product managers, and strategists through all phases of the startup lifecycle — from innovation through build and commercialization — partnered with Fortune 500 clients in Manufacturing and Industrial Goods, Tech, Healthcare, and Financial Services.
Lead Product Manager · Jan 2014 – Apr 2016
Booz & Company 2013 – 2014
Product Manager
Booz Digital was a full-service team of strategy consultants, designers, and technologists helping companies turn ideas into digital businesses. Joined shortly before Booz was acquired by PWC and followed the Booz Digital founders to BCG Digital Ventures as the first PM.
Emerson 2011 – 2013
Corporate Strategy
Developed corporate strategy and communications spanning the $24B portfolio of businesses, working directly with the C-suite. Projects included market research, investor relations, platform strategy, and acquisitions.
Apple 2010
Product Marketing Manager · Summer 2010
Walt Disney Imagineering 2005 – 2009
Electrical Engineer
Made Disney magic engineering theme park rides.
Education
MBA with Distinction & Master of Engineering Management
Northwestern University – Kellogg School of Management
Dual-degree focused on business, product, and design innovation.